Privacy Policy
Effective date: January 1, 2026
Company: PRIORA, LLC (doing business as reportlab) (“reportlab,” “we,” “us,” “our”)
Contact: support@reportlab.io
Mailing Address: P.O. Box 1469, Grantham, NH 03753
Scope
This Privacy Policy explains how reportlab collects, uses, shares, and protects information when you:
Visit our websites, pages, and forms (the “Site”),
Use our products, software, and services (the “Services”),
Communicate with us (e.g., support, sales, demos, email).
If you use the Services through an organization (a “Customer”), we may process information on the Customer’s behalf and under their instructions.
Please do not submit PHI through the Site
Do not submit Protected Health Information (“PHI”) or sensitive medical information through our website forms, chat, or general inbound email. If you are a Customer and need to share PHI with reportlab, we will provide a secure process after a Business Associate Agreement (“BAA”) is signed (see Section 6).
Information we collect
A. Information you provide
Contact details: name, email, phone number, company name, job title
Inquiry details: messages and information submitted via forms, scheduling, or email
Account details: login and profile information (if you create an account)
Billing details: billing contact details and transaction metadata (payment details are handled by our payment processor)
B. Information collected automatically
IP address, browser type, operating system, device identifiers
Pages viewed, clicks, referring/exit pages, timestamps, and usage patterns
Cookies and similar technologies used for functionality, analytics, and (if enabled) marketing
C. Information from third parties
We may receive information from service providers used to operate the Site and Services (e.g., scheduling tools, CRM systems, analytics providers).
How we use information
We use information to:
Provide, operate, and improve the Site and Services
Respond to inquiries and provide customer support
Manage accounts and authentication
Process payments and prevent fraud
Measure performance, troubleshoot, and improve user experience
Send operational communications (e.g., service notices)
Send marketing communications where permitted (you may opt out at any time)
Comply with legal obligations and enforce agreements
How we share information
We may share information with:
Service providers (hosting, analytics, communications, CRM, support tools, payment processing) that help us operate the Site and Services
Professional advisors (legal, accounting) as needed
Authorities when required by law or to protect rights and safety
Business transfers (e.g., merger, acquisition, financing, or asset sale), subject to appropriate protections
We do not sell personal information in the traditional sense.
PHI and HIPAA
Some reportlab Services may involve PHI as defined under HIPAA.
reportlab will process PHI as a Business Associate only where a signed BAA is in place with the applicable Customer (or as otherwise expressly agreed in writing).
No BAA, no PHI: If no BAA is signed, you must not upload, send, or otherwise transmit PHI to reportlab through the Services or the Site.
For PHI handled under a BAA, our obligations (including safeguards, breach notification, subprocessors, and return/destruction) are governed by the BAA.
Cookies and tracking technologies
We use cookies and similar tools to enable functionality and understand usage. You can manage cookies through your browser settings and any cookie preference tools made available on the Site. Disabling cookies may affect Site features.
Data security
We maintain reasonable administrative, technical, and organizational safeguards designed to protect information. No system is 100% secure; we cannot guarantee absolute security.
For PHI processed under a signed BAA, reportlab implements safeguards consistent with its obligations as a Business Associate, as set forth in the BAA.
Data retention
We retain personal information as long as reasonably necessary to provide the Site/Services, meet legal and operational requirements, and resolve disputes. Retention for PHI (if applicable) is governed by the BAA.
Your choices
You may:
Opt out of marketing emails using the unsubscribe link (transactional messages may still be sent)
Request access, correction, or deletion (subject to applicable law) by emailing support@reportlab.io
Control cookies as described above
Children’s privacy
The Site and Services are not directed to children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect information from children.
Third-party links
The Site may link to third-party sites. Their practices are governed by their privacy policies; we are not responsible for them.
Changes to this Privacy Policy
We may update this Privacy Policy. We will post the updated version with a new effective date.
Contact us
Email: support@reportlab.io
Mail: P.O. Box 1469, Grantham, NH 03753
Effective date: January 1, 2026
Company: PRIORA, LLC (doing business as reportlab) (“reportlab,” “we,” “us,” “our”)
Contact: support@reportlab.io
Mailing Address: P.O. Box 1469, Grantham, NH 03753
Scope
This Privacy Policy explains how reportlab collects, uses, shares, and protects information when you:
Visit our websites, pages, and forms (the “Site”),
Use our products, software, and services (the “Services”),
Communicate with us (e.g., support, sales, demos, email).
If you use the Services through an organization (a “Customer”), we may process information on the Customer’s behalf and under their instructions.
Please do not submit PHI through the Site
Do not submit Protected Health Information (“PHI”) or sensitive medical information through our website forms, chat, or general inbound email. If you are a Customer and need to share PHI with reportlab, we will provide a secure process after a Business Associate Agreement (“BAA”) is signed (see Section 6).
Information we collect
A. Information you provide
Contact details: name, email, phone number, company name, job title
Inquiry details: messages and information submitted via forms, scheduling, or email
Account details: login and profile information (if you create an account)
Billing details: billing contact details and transaction metadata (payment details are handled by our payment processor)
B. Information collected automatically
IP address, browser type, operating system, device identifiers
Pages viewed, clicks, referring/exit pages, timestamps, and usage patterns
Cookies and similar technologies used for functionality, analytics, and (if enabled) marketing
C. Information from third parties
We may receive information from service providers used to operate the Site and Services (e.g., scheduling tools, CRM systems, analytics providers).
How we use information
We use information to:
Provide, operate, and improve the Site and Services
Respond to inquiries and provide customer support
Manage accounts and authentication
Process payments and prevent fraud
Measure performance, troubleshoot, and improve user experience
Send operational communications (e.g., service notices)
Send marketing communications where permitted (you may opt out at any time)
Comply with legal obligations and enforce agreements
How we share information
We may share information with:
Service providers (hosting, analytics, communications, CRM, support tools, payment processing) that help us operate the Site and Services
Professional advisors (legal, accounting) as needed
Authorities when required by law or to protect rights and safety
Business transfers (e.g., merger, acquisition, financing, or asset sale), subject to appropriate protections
We do not sell personal information in the traditional sense.
PHI and HIPAA
Some reportlab Services may involve PHI as defined under HIPAA.
reportlab will process PHI as a Business Associate only where a signed BAA is in place with the applicable Customer (or as otherwise expressly agreed in writing).
No BAA, no PHI: If no BAA is signed, you must not upload, send, or otherwise transmit PHI to reportlab through the Services or the Site.
For PHI handled under a BAA, our obligations (including safeguards, breach notification, subprocessors, and return/destruction) are governed by the BAA.
Cookies and tracking technologies
We use cookies and similar tools to enable functionality and understand usage. You can manage cookies through your browser settings and any cookie preference tools made available on the Site. Disabling cookies may affect Site features.
Data security
We maintain reasonable administrative, technical, and organizational safeguards designed to protect information. No system is 100% secure; we cannot guarantee absolute security.
For PHI processed under a signed BAA, reportlab implements safeguards consistent with its obligations as a Business Associate, as set forth in the BAA.
Data retention
We retain personal information as long as reasonably necessary to provide the Site/Services, meet legal and operational requirements, and resolve disputes. Retention for PHI (if applicable) is governed by the BAA.
Your choices
You may:
Opt out of marketing emails using the unsubscribe link (transactional messages may still be sent)
Request access, correction, or deletion (subject to applicable law) by emailing support@reportlab.io
Control cookies as described above
Children’s privacy
The Site and Services are not directed to children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect information from children.
Third-party links
The Site may link to third-party sites. Their practices are governed by their privacy policies; we are not responsible for them.
Changes to this Privacy Policy
We may update this Privacy Policy. We will post the updated version with a new effective date.
Contact us
Email: support@reportlab.io
Mail: P.O. Box 1469, Grantham, NH 03753
Effective date: January 1, 2026
Company: PRIORA, LLC (doing business as reportlab) (“reportlab,” “we,” “us,” “our”)
Contact: support@reportlab.io
Mailing Address: P.O. Box 1469, Grantham, NH 03753
Scope
This Privacy Policy explains how reportlab collects, uses, shares, and protects information when you:
Visit our websites, pages, and forms (the “Site”),
Use our products, software, and services (the “Services”),
Communicate with us (e.g., support, sales, demos, email).
If you use the Services through an organization (a “Customer”), we may process information on the Customer’s behalf and under their instructions.
Please do not submit PHI through the Site
Do not submit Protected Health Information (“PHI”) or sensitive medical information through our website forms, chat, or general inbound email. If you are a Customer and need to share PHI with reportlab, we will provide a secure process after a Business Associate Agreement (“BAA”) is signed (see Section 6).
Information we collect
A. Information you provide
Contact details: name, email, phone number, company name, job title
Inquiry details: messages and information submitted via forms, scheduling, or email
Account details: login and profile information (if you create an account)
Billing details: billing contact details and transaction metadata (payment details are handled by our payment processor)
B. Information collected automatically
IP address, browser type, operating system, device identifiers
Pages viewed, clicks, referring/exit pages, timestamps, and usage patterns
Cookies and similar technologies used for functionality, analytics, and (if enabled) marketing
C. Information from third parties
We may receive information from service providers used to operate the Site and Services (e.g., scheduling tools, CRM systems, analytics providers).
How we use information
We use information to:
Provide, operate, and improve the Site and Services
Respond to inquiries and provide customer support
Manage accounts and authentication
Process payments and prevent fraud
Measure performance, troubleshoot, and improve user experience
Send operational communications (e.g., service notices)
Send marketing communications where permitted (you may opt out at any time)
Comply with legal obligations and enforce agreements
How we share information
We may share information with:
Service providers (hosting, analytics, communications, CRM, support tools, payment processing) that help us operate the Site and Services
Professional advisors (legal, accounting) as needed
Authorities when required by law or to protect rights and safety
Business transfers (e.g., merger, acquisition, financing, or asset sale), subject to appropriate protections
We do not sell personal information in the traditional sense.
PHI and HIPAA
Some reportlab Services may involve PHI as defined under HIPAA.
reportlab will process PHI as a Business Associate only where a signed BAA is in place with the applicable Customer (or as otherwise expressly agreed in writing).
No BAA, no PHI: If no BAA is signed, you must not upload, send, or otherwise transmit PHI to reportlab through the Services or the Site.
For PHI handled under a BAA, our obligations (including safeguards, breach notification, subprocessors, and return/destruction) are governed by the BAA.
Cookies and tracking technologies
We use cookies and similar tools to enable functionality and understand usage. You can manage cookies through your browser settings and any cookie preference tools made available on the Site. Disabling cookies may affect Site features.
Data security
We maintain reasonable administrative, technical, and organizational safeguards designed to protect information. No system is 100% secure; we cannot guarantee absolute security.
For PHI processed under a signed BAA, reportlab implements safeguards consistent with its obligations as a Business Associate, as set forth in the BAA.
Data retention
We retain personal information as long as reasonably necessary to provide the Site/Services, meet legal and operational requirements, and resolve disputes. Retention for PHI (if applicable) is governed by the BAA.
Your choices
You may:
Opt out of marketing emails using the unsubscribe link (transactional messages may still be sent)
Request access, correction, or deletion (subject to applicable law) by emailing support@reportlab.io
Control cookies as described above
Children’s privacy
The Site and Services are not directed to children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect information from children.
Third-party links
The Site may link to third-party sites. Their practices are governed by their privacy policies; we are not responsible for them.
Changes to this Privacy Policy
We may update this Privacy Policy. We will post the updated version with a new effective date.
Contact us
Email: support@reportlab.io
Mail: P.O. Box 1469, Grantham, NH 03753
Why reportlab?
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